Refund policy
Return & Refund Policy
Effective Date: June 2026
At PawCharmy, we want every customer to shop with complete confidence. If you are not fully satisfied with your purchase, we offer a simple and hassle-free return and refund process.
30-Day Free Return Policy
You may request a return within 30 calendar days after your order has been delivered.
Return Eligibility
Returned products must:
- Be returned within 30 days of delivery.
- Be unused or in gently handled condition.
- Include original packaging whenever possible.
- Not be intentionally damaged or altered.
Free Return Shipping
We proudly offer free return shipping worldwide for all eligible returns.
Once your request is approved, our support team will provide complete return instructions.
Refunds
After receiving and inspecting your returned item(s), refunds will be issued to your original payment method within 5–10 business days.
The exact processing time depends on your financial institution or payment provider.
Damaged, Defective, or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the item
- Photos of the packaging
- Brief description of the issue
We will gladly send a replacement or issue a full refund.
Order Cancellation
Orders may be cancelled before processing or shipment.
Orders that have already shipped cannot be cancelled but remain eligible for our return policy.
Non-Returnable Items
Returns may not be accepted for:
- Gift cards
- Final sale products
- Items intentionally damaged after delivery
- Returns requested after 30 days
Contact
Email: support@pawcharmy.shop